Answers to Your Cub & Bear Questions

1. What age range are Cub & Bear toys suitable for?
Our toys are designed for children aged 3 and up, though we do have a special selection for children from 12 months onwards. Each product page includes specific age recommendations.

2. Are your toys eco-friendly?
Yes, we prioritise sustainability. Our toys and packaging are made from eco-friendly materials and sourced from UK-based brands committed to environmentally responsible practices.

3. Do you offer free shipping?
We offer free delivery on orders over £45. Standard postage for other orders is £2.95.

4. How can I earn Bear Hugs with the Cub & Bear Rewards Scheme?
You can earn Bear Hugs by making purchases, referring friends, and engaging with our brand. These points can be redeemed for discounts and special offers.

5. Can I buy individual items from the subscription box?
Yes, many of the items included in our subscription boxes are available for individual purchase in our shop.

6. What should I do if a product is out of stock?
If an item is out of stock, you can sign up for notifications on the product page, and we will inform you as soon as it is available again.

7. How do I contact customer service?
You can reach us via email at info@cubandbear.co.uk or through the contact form on our website.

8. What is your return policy?
We accept returns of unopened and unused items within 30 days of purchase. Please see our Return Policy for more details.

9. How do I subscribe to the Monthly Themed Sensory Play Box?
You can subscribe by selecting the subscription option on the product page and completing the checkout process. You will receive your first box straight away.

10. Can I customise my subscription box?
Currently, we do not offer customisation for subscription boxes. However, we carefully curate each box to provide a diverse and engaging sensory experience.

11. Do you ship internationally?
At this time, we only ship within the UK. We hope to offer international shipping in the future.

1. What is included in the Monthly Themed Sensory Play Subscription Box?
Each box includes a resealable pack of Rainbow Eco sand, a 300g tin of Curiosity Corner handmade sensory dough, a themed Yellow Door Let's Roll roller, and a selection of TickiT woodeen treasures, all designed around a specific theme.

2. How does the subscription work?
Our subscription is monthly. Your first payment will be charged at the time of subscription, and subsequent payments will be charged on the same date each month. There is a minimum commitment of three months.

3. When will I receive my box?
We post boxes at the beginning of each month. Depending on your location, you should receive your box within 3-5 business days after shipping.

4. How much does shipping cost?
We charge a flat rate of £1.99 for postage. This helps us cover the cost of ensuring your box arrives safely and promptly.

5. Can I cancel my subscription?
Yes, you can cancel your subscription anytime after the initial three-month commitment. Simply log into your account on our website and manage your subscription settings.

6. Do you offer gift subscriptions?
Yes, you can purchase a subscription as a gift. During checkout, you can specify the recipient’s address and include a personalised gift message.

7. Are the toys safe for my child?
Absolutely. All toys included in our boxes are sourced from reputable UK-based brands that adhere to strict safety standards. They are eco-friendly, sustainable, and safe for children.

8. Can I return or exchange items from my box?
Due to the nature of our products we do not accept returns or exchanges. However, if you receive a damaged or defective item, please contact us at info@cubandbear.co.uk for assistance.

9. What if I have a problem with my order?
If you have any issues with your order, please contact us at info@cubandbear.co.uk, and we will be happy to assist you.

10. How can I update my delivery address or payment information?
You can update your shipping address or payment information by logging into your account on our website and navigating to the subscription settings.

11. What themes can I expect in future boxes?
We have a variety of exciting themes planned, such as seasonal celebrations, nature exploration, and imaginative adventures. Each month brings a new surprise to keep your child engaged and learning.

1. What is Curiosity Corner Sensory Dough made of?
Curiosity Corner Sensory Dough is lovingly crafted at their family home in Yorkshire. It's made with Wheat Flour, Table Salt, Cream of Tartar, Glycerine, Olive Oil, Water, Food Colouring, and Essential Oils. While they strive to maintain allergen-free environments, please note that traces of nuts or other allergens may be present. Our dough is preservative-free, so proper storage is essential to maintain its freshness.

2. How should I store the sensory dough?
Store your sensory dough in its airtight tin with the lid securely fastened. To preserve its freshness, keep it in a cool, dark place. For optimal playtime, we recommend using the dough within 2 months of purchase. Regularly playing with and storing the dough properly ensures it stays fresh for little hands to enjoy.

3. Is the sensory dough safe if ingested?
While our sensory dough is made from non-toxic ingredients, it's not intended for consumption. It's designed for children aged 3 and above and should always be used under adult supervision.

4. How long does the sensory dough last?
Typically, our sensory dough lasts for 3-6 months, although many customers report it lasting much longer, even up to 10 months! Regular play and proper storage in its airtight tin, in a cool, dark place, help extend its lifespan.

5. What is the white crust on my sensory dough?
If left exposed for extended periods, a white crust may form on the sensory dough, which is just the salt in the dough. Not to worry! Simply knead it with a bit of cooking oil on your hands to revive it and get it ready for playtime again.

1. What materials are the Let's Roll rollers made from?
The Let's Roll rollers are made from from a real stone and resin mix that is safe for children and easy to clean.

2. Are these rollers suitable for all types of dough and clay?
Yes, the Let's Roll rollers can be used with various types of dough, clay, and even paint for creative play.

3. What age group are the Let's Roll rollers designed for?
These rollers are suitable for children aged 2 and up. Always supervise younger children during use.

4. Can the rollers be used for other activities besides dough play?
Absolutely! They can be used for paint stamping, texture rubbing, and other creative arts and crafts activities.

5. How big are the rollers?
Each roller measures 72 x 34mm

1. What is Smooshy Sand made of?
Smooshy Sand is an eco-friendly, coloured magic sand crafted from 100% natural minerals.

2. Does your sand stain clothes or skin?
Our products undergo rigorous testing for colour-fastness when exposed to moisture and meet all relevant testing requirements. While under normal dry conditions, staining should not occur, there may be rare exceptions such as contact with sun cream or exceptionally sweaty palms, which may lead to some colour transfer.

3. What happens if I mix the colours of my craft sand or play sand?
If you mix the colours of your craft sand or play sand, you'll create a visually appealing blend. However, it's important to note that once mixed, the colours cannot be separated again.

4. What do I do if my Smooshy Sand gets wet?
If your Smooshy Sand becomes wet, simply allow it to air dry. This will restore its original silky soft texture.

5. How do I dispose of my Smooshy/Magic Elasti Sand?
Our sand is environmentally safe as it's a natural mineral and can be disposed of in your regular rubbish bins. Being non-biodegradable, it won't decompose with bacteria or other living organisms. It's also safe for outdoor use; scattering small amounts on grass won't harm it. However, avoid large sand deposits on grass, as it may hinder oxygen and moisture absorption. Either sprinkle it lightly outside or dispose of it in the rubbish.

1. What materials are Mojo Mini Worlds Playsets made from?
Mojo Mini Worlds Playsets are made from premium quality Polyvinyl Chloride, which is both durable and safe for play.

2. Are the playsets educational?
Yes, Mojo Mini Worlds Playsets are designed to inspire learning and creativity, helping children understand different habitats, animals, and ecosystems.

3. What age group are these playsets suitable for?
These playsets are recommended for children aged 3 and up. Always supervise younger children during play.

4. How do I clean the playset pieces?
The pieces can be cleaned with warm, soapy water. Ensure they are thoroughly dried before storing.

5. Can the playsets be combined with other toys?
Absolutely! The playsets can be used alongside other toys and figures to enhance imaginative play and storytelling.

1. What materials are TickiT Wooden Treasures made from?
Our wonderful Wooden Treasures are beautifully crafted from high-quality, sustainably sourced wood. The wood is treated with non-toxic, child-safe finishes to ensure durability and safety.

2. Are TickiT Wooden Treasures safe for children?
Yes, TickiT Wooden Treasures are designed with safety in mind. They comply with all relevant safety standards and regulations, making them safe for children to use. However, adult supervision is recommended for younger children.

3. What age group are TickiT Wooden toys suitable for?
TickiT Wooden Treasures are suitable for a wide range of ages, typically from 3 years and up. Specific age recommendations can be found on the packaging or product descriptions for each toy.

4. How do I clean TickiT Wooden Treasures?
TickiT Wooden Treasures can be cleaned with a damp cloth and mild soap. Avoid submerging the toys in water or using harsh chemicals, as this can damage the wood and finish. Ensure the toys are completely dry before storing.

5. Are TickiT Wooden Treasures educational?
Yes, TickiT Wooden Treasures are designed to inspire a child's instinctively inquisitive nature. They help develop fine motor skills, hand-eye coordination, and encourage imaginative play. Children can explore different shapes, colours, grains, and sizes, building, making patterns, creating pictures, and telling stories.

6. Are the colours and finishes on TickiT Wooden Treasures non-toxic?
Yes, all colours and finishes used on TickiT Wooden Treasures are non-toxic and child-safe. They are designed to be safe even if children put the toys in their mouths.

1. What materials are Tender Leaf Toys made from?
Tender Leaf Toys are made from solid rubber wood and are painted with a soft watercolour stain. They are hand-finished to ensure high quality and safety.

2. Are Tender Leaf Toys safe for children?
Yes, Tender Leaf Toys Wooden Animals are designed with safety in mind. They comply with all relevant safety standards and regulations, making them safe for children to use. However, adult supervision is recommended for younger children.

3. What age group are Tender Leaf Toys Wooden Animals suitable for?
Tender Leaf Toys Wooden Animals are suitable for children aged 3 and up. Always supervise younger children during play to ensure safety.

4. How do I clean Tender Leaf Toys?
Tender Leaf Toys can be cleaned with a damp cloth and mild soap. Avoid submerging the toys in water or using harsh chemicals, as this can damage the wood and finish. Ensure the toys are completely dry before storing.

5. Are Tender Leaf Toys educational?
Yes, Tender Leaf Toys Wooden Animals are designed to inspire imaginative play and creativity. They help develop fine motor skills, hand-eye coordination, and encourage children to learn about different animals and their characteristics.

6. Are the colours and finishes on Tender Leaf Toys non-toxic?
Yes, all colours and finishes used on Tender Leaf Toys Wooden Animals are non-toxic and child-safe. They are designed to be safe even if children put the toys in their mouths.